What is your ordering processing time?
Our order processing time takes (payment verification period) up to 7 business days before the for-fulfillment process begins.
When will my order(s) ship?
We at Signora Ribelle are offering our customers Free Shipping to show our appreciation for your patience. Please allow an additional 30-60 days after processing for delivery of your package. For international shipping, please allow 15-45 days after processing.
***Please be mindful that this is a custom-made necklace specially created for custom individuals. We ask that you please allow 6-8 weeks for all custom orders to arrive.
Can I cancel my order?
Sorry, there are no cancellations allowed. Due to the nature of the product, once you have placed your order cancellations are not allowed. Please be certain before placing your order that you are in agreement with the shipping times.
Will I receive a tracking number?
Yes. Once your order(s) have been dispatched from our warehouse(s), you will immediately receive a tracking number.
Will my items arrive together?
Not always. In attempt to avoid delays in shipping with certain items, we will dispatch some pieces before others. Please be aware that the separate shipping and handling is not charged to the customers.
Is your jewelry solid gold?
No, our jewelry is not made of solid gold. Our jewelry is created using high quality metals and innovative manufacturing techniques to protect our jewelry from tarnishing. The type of metal is indicated within each product description.
Can I return my jewelry?
We are not accepting returns due our pieces being custom. However, we 100% stand behind our jewelry. Our customer can always feel free to reach out to us for assistance with any quality within 30 days email@example.com. All issues will be handled differently.
How do I reach customer service?
For customer service inquiries only, please email firstname.lastname@example.org. Our Customer Service team is available M-F 8am - 5pm est. We will do our best to respond to all customers within 24 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received.
I have not received my order confirmation:
Order confirmation emails may be delayed due to high demand. Please contact our customer service team email@example.com if you have not received your confirmation email after 24 hours of your purchase.
Am I allowed to modify my order?
We deeply apologize, orders cannot be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
***Please review all orders to verify your shipping and billing address match before submission.
My order was cancelled:
All customers associated with high risks will be cancelled immediately upon purchase. We apologize in advance for any inconvenience.
My order arrived damaged:
Please contact our Customer Service Team firstname.lastname@example.org to request replacement for damaged products. We will review all issues that are submitted within 7 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
How do I track my order?
Once you receive your tracking number, all orders can be tracked at https://tools.usps.com/go/TrackConfirmAction_input.
When will my package be delivered?
Processing time for orders is 7 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 30-60 days and 15-45 business days internationally. Currently, we are not offering expedited shipping methods.
Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: holidays, natural occurrences, air/ground transportation strikes/delays or transfers to international mail carriers.
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore, cannot be reimbursed by Signora Ribelle (the customer is fully responsible. Customs regulations in the USA require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.