Due to the nature of our jewelry (personalized), we do not accept returns. Please rest assured we love our customers and stand-by our products. We do our best to perform quality checks on all items before they are disbursed from our warehouses. Please be sure to check the correctness of your item(s) before making your purchase.
***Please be mindful that pieces in Signora Ribelle are specially created for just for you. We ask that you please allow 2-5 weeks (includes the 7-day processing period) for all custom orders to arrive. Due to the nature of the product(s), once you've placed your order cancellations are not allowed.
We 100% stand behind our jewelry. If for any reason you receive a product with a quality issue, please contact our customer support team for corrective action within 14 business days of receiving your defective item. Our amazing team will address your concern within 24 hours (business days). Please be sure to include your name, order number, and a photo/video displaying the issue. Our team can be reached at email@example.com.
Please be advised that once your order is dispatched from our warehouses, Signora Ribelle is no longer responsible for the said package. If an item is lost or stolen while in the possession of our chosen mail partner, please contact the company directly (typically USPS). We strongly recommend purchasing ROUTE protection as means to protect your purchase in the event it is lost or stolen. Our team can be reached at firstname.lastname@example.org.
Our family mean the world to us, thank you for your support!